Refund, Cancellation, Grievance & Governing Law Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee commencing from the first date of payment for our coaching programs.

If, within the first 30 days, a client believes that the coaching program is not aligned for them, a refund request may be submitted in writing to [email protected] within this period.

Refund requests received after the completion of 30 days from the first payment date will not be entertained under any circumstances.

If you are on a payment plan, the 30-day guarantee applies to your first payment only. Subsequent instalments are non-refundable once processed. You may cancel future payments by notifying us in writing before your next billing date.

Results Disclaimer

Individual results vary. A refund does not imply that our services failed to deliver value — healing work is deeply personal and outcomes depend on each client's unique circumstances and effort.

2. Conditions for Refund Eligibility

To ensure fairness, ethical integrity, and protection of intellectual property, the following conditions apply:

Refund requests must be submitted in writing within the 30-day window.

The request must clearly state the reason for seeking a refund.

The 30-day money-back guarantee is applicable only once per client across all programs.

Any bonuses, recordings, digital materials, workbooks, proprietary frameworks, or resources accessed during the program shall be deemed used intellectual property, and access to such materials may be revoked upon refund approval.

We reserve the right to decline refund requests where there is evidence of misuse, misrepresentation, bad faith, or repeated enrolment solely for the purpose of accessing proprietary content.

3. No Refunds After 30 Days

Upon completion of 30 days from the first payment date, all sales shall be deemed final.

No refunds, cancellations, reversals, or chargebacks shall be permitted thereafter, irrespective of:

Session attendance or non-attendance

Partial participation

Change of personal or professional circumstances

Change of mind

Continuation beyond the 30-day period constitutes full acceptance of the program and its terms.

4. No Refunds for Unused Sessions

All coaching sessions must be utilised within the validity period specified at the time of purchase.

Unused sessions are non-refundable, non-transferable, and non-creditable

Sessions not scheduled or attended within the validity period shall be treated as forfeited

Extensions, if any, are granted solely at our discretion and do not constitute an entitlement

5. Session Rescheduling & Modifications

Clients may request rescheduling or format changes subject to:

Advance notice

Availability

Alignment with the scope of the original package

Additional fees may apply for extensions, upgrades, or material modifications beyond the agreed program structure.

6. Scope of Services & Client Responsibility

All services are provided as coaching, mentoring, and educational support only.

These services do not constitute medical, psychological, psychiatric, legal, or financial advice.

Clients acknowledge and accept full responsibility for:

Their participation and engagement

Their decisions and actions

Their outcomes and results

Results vary by individual, and no guarantees of specific financial, emotional, business, or personal outcomes are offered or implied.

7. Grievance Redressal & Resolution Process

We are committed to ethical practice, transparency, and respectful resolution of concerns.

In the event of any grievance, dissatisfaction, or dispute, clients must follow the formal grievance redressal process below:

All grievances must be submitted in writing to [email protected]

The grievance should include relevant details and a clear description of the concern

Our team will acknowledge receipt and initiate a review within a reasonable time frame

Resolution will be attempted through communication, clarification, or corrective action where appropriate

Clients agree to engage in this internal grievance redressal process prior to initiating any legal action, public complaint, or third-party dispute.

8. Chargebacks & Payment Disputes

Initiating a chargeback, payment dispute, or third-party claim without first following the grievance redressal process shall be considered a breach of these terms.

We reserve the right to:

Suspend or terminate access to all services and materials

Recover administrative, legal, or collection costs incurred

Deny future participation in any programs or services

9. Contact Information

All refund requests, grievances, session-related queries, or policy clarifications must be directed to:

[email protected]

10. Governing Law & Jurisdiction (India)

This policy and any dispute, claim, or matter arising out of or relating to the coaching services, programs, payments, or agreements shall be governed by and construed in accordance with the laws of India.

The parties agree that the courts of Mumbai, Maharashtra, India, shall have exclusive jurisdiction over all such matters.

Acknowledgement & Acceptance

By enrolling in any coaching program, the client confirms that they have read, understood, and agreed to this Refund, Cancellation, Grievance & Governing Law Policy in full.